Yes. For ITsCool.ie I would make the Shipping Policy quite firm, particularly around estimated delivery times, incorrect addresses, failed delivery attempts, customers refusing deliveries, and orders returned to you.

But we shouldn't try to make the courier entirely the customer's problem: under Irish consumer law, where you arrange the courier, ITsCool remains responsible for the goods until the customer (or their nominated recipient) takes physical possession. CCPC

Here is a Shopify-ready version:

Shipping Policy – ITsCool.ie

Last updated: October 2026

At ITsCool.ie, we aim to process and dispatch orders quickly and securely. This Shipping Policy explains how orders are processed and delivered.

Nothing in this policy affects your statutory rights under Irish or EU consumer law.

Order Processing

Orders are processed during our normal business hours.

Orders placed outside business hours, at weekends or on public holidays will normally be processed on the next available business day.

Orders are subject to payment authorisation, stock availability and any necessary security checks.

We reserve the right to delay dispatch where additional payment, address or security verification is reasonably required.

Delivery Times

Any delivery times displayed on ITsCool.ie are estimates unless expressly stated otherwise.

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. However, delivery may occasionally be affected by courier delays, severe weather, transport disruption, unusually high demand or other circumstances outside our reasonable control.

Where a specific delivery date has been expressly agreed with the customer, applicable consumer law will apply.

Where no delivery time has been agreed, Irish consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the sales contract is concluded. CCPC

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Customers are responsible for reviewing the total order and delivery charge before completing payment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check the delivery address, Eircode and contact details before completing your purchase.

Once an order has entered the dispatch process, we cannot guarantee that the delivery address can be changed.

If you notice an error in your delivery information, contact ITsCool.ie immediately.

Where additional shipping costs arise because the customer supplied incorrect or incomplete delivery information, we may require payment of reasonable additional delivery charges before the order is sent again, where permitted by law.

Failed Delivery Attempts

Customers are responsible for ensuring that someone is available to receive a delivery where required and for following reasonable instructions provided by the courier.

If delivery cannot be completed, the courier may attempt redelivery, leave collection instructions or return the parcel to ITsCool.ie.

If an order is returned to us following unsuccessful delivery attempts attributable to the customer, we may require payment of reasonable additional shipping costs before redispatching the order, where permitted by law.

Refused Deliveries

Customers should not refuse a delivery as a substitute for following the appropriate cancellation or returns procedure.

If you wish to cancel an order, please contact ITsCool.ie and follow our Return & Refund Policy.

Where a parcel is returned to us because delivery was refused, any refund and reasonable costs will be dealt with in accordance with applicable consumer law and our Return & Refund Policy.

Tracking Information

Where tracking is available, tracking information may be supplied after dispatch.

Tracking information is provided by the relevant delivery carrier and may not always update immediately.

A tracking status showing that an order has been dispatched does not necessarily mean that delivery will take place on a particular date.

Lost or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact ITsCool.ie.

We may need to investigate the delivery with the courier before determining the appropriate resolution.

Where ITsCool.ie arranged the delivery, responsibility for the goods generally remains with ITsCool.ie until the customer, or a person nominated by the customer, takes physical possession of them. CCPC

Damaged Parcels

If a parcel appears to have been damaged during delivery, please contact ITsCool.ie as soon as reasonably possible.

Where possible, please retain the packaging and take photographs of the parcel and product. This can assist us in investigating damage with the carrier.

Your statutory rights are not affected if you are unable to provide photographs or retain packaging.

Incorrect or Missing Items

Please contact us promptly if your order contains an incorrect item or an item is missing.

We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law.

Orders Returned to ITsCool.ie

A parcel may be returned to us for reasons including:

• An incorrect or incomplete address.
• Repeated unsuccessful delivery attempts.
• Failure to collect the parcel from a designated collection point.
• Refusal of delivery.

Where the return results from circumstances attributable to the customer, reasonable additional delivery charges may apply if the customer asks us to send the order again.

This does not affect statutory rights where ITsCool.ie or its delivery provider is responsible for the problem.

Delivery Delays

We will make reasonable efforts to assist with delayed deliveries.

Where delivery does not take place within an agreed timeframe, consumer rights under applicable Irish law will apply.

In many circumstances, the consumer must first give the retailer an appropriate additional period in which to make the delivery. If delivery still does not take place within that additional period, the consumer may be entitled to terminate the contract and receive a refund.

There are circumstances where an additional period is not required—for example, where the trader has refused to deliver or where delivery by an agreed date was essential. CCPC

Delivery Instructions and Safe Places

Where a customer requests that a parcel be left in a particular location or provides special delivery instructions, those instructions may be passed to the courier where possible.

We cannot guarantee that a courier will be able to comply with every delivery request.

Any arrangement affecting responsibility for goods will remain subject to applicable consumer law.

International Delivery

Where international delivery is offered, delivery times may vary depending on destination and carrier.

Customers outside Ireland should check the delivery options available at checkout.

Any customs duties, import taxes or other charges will be dealt with in accordance with the information presented during checkout and applicable law.

Contact Us

If you have a question about an order or delivery, please contact:

ITsCool.ie
Email: [itscool@rtech.ie]
Telephone: [014934156]

Please include your order number when contacting us about an existing order.