How much is the shipping fee?
The shipping fee is free - we don't charge for shipping. We sell to all of Europe so beassured we are here to keep the costs down as much as possible.
When will my order arrive?
Unlike a lot of other on-line stores, ItsCool is part of R-Tech Computers Group, so the item you have ordered in actually In-Stock in Dublin, we do not take an order unless it is actually here. So on the day of the order, your item will ship. You will get your ItsCool item in 2-4 days.
Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.
Do you have a return policy?
Yes, please see our Returns Policy.
What happens if the item is faulty?.
We will replace the item within 2 days. Please return the faulty item, and we will pay for the cost of return.
Where can I contact you in case of concerns with the products?
You can reach us by e-mail: itscool@rtech.ie or telephone the office - 014934156 or my mobile - 087 2536040, We are always available to help sort out any issue. Call us and you talk to real people. Thanks Alain Barr